World Traveller products are made from premium quality materials and are tested to ensure they meet the highest quality standards. A 2-year warranty is provided from the date of purchase for select World Traveller products. Should any item be found with a defect in workmanship or material used, World Traveller will provide repairs or replacement at no cost to the customer. Provided that the defect is not caused by misuse, improper care, negligence or normal wear and tear.
How long does your warranty cover?
We offer a 2-year warranty on all products from the date of purchase against manufacturing defects. A copy of the official receipt or warranty card must be presented when wishing to avail of repair or replacement.
Under the 2-year warranty, repairs and spare parts, if available upon request, are provided for free. World Traveller may, in its sole discretion, make any replacement.
Scope of Warranty ( wheels, zipper etc)
The warranty covers the trolley system, logo, zipper puller, zipper, wheels, footstuds and handle. Coverage may vary depending on the collection.
Does your warranty cover all items?
All World Traveller products are covered by the 2-year warranty. Check the item's description or ask our sales associate for more information.
Do you have international service centers?
Currently, World Traveller service centers are based within Metro Manila, Philippines. For further concerns, you may email firstname.lastname@example.org.
I lost my receipt. Will my luggage still be considered under warranty?
To claim your warranty, you will need to keep the original receipt or warranty card, otherwise we cannot fulfill a warranty claim. You may still have your item repaired at your own expense.
How much am I going to pay for repair?
The cost depends on the degree of damage. Bring your damaged item to your nearest service center so our repair personnel can better evaluate your item. Remember to bring your official receipt or warranty card, if the product falls under the 2-year warranty.
How long will it take to get my item fixed?
Repair usually takes 3-4 weeks, depending on the availability of spare parts, degree of damage and the repair orders by other customers.
The airline has damaged my bag, what can I do?
If your luggage has emerged damaged in transit, we advise you to file a claim to the transit company at the place of arrival. Report any damage before leaving the airport; airline representatives will often want to inspect the bag.
Can we accept items for repair that are not covered by warranty? (Y/N)
Yes but customer will shoulder cost for repair and spare parts.
In cases that you have any after-sales inquiries, you may get in touch with our representatives in the following service centers:
THE TRAVEL CLUB FESTIVAL MALL
Corporate Ave., Filinvest
2nd Level Festival Supermall, Alabang, Muntinlupa city
Tel: 8478 6084
THE TRAVEL CLUB EDSA SHANGRI-LA
1st Level Shangri-la Plaza Mall
Ortigas Centre, Mandaluyong City
Tel: 7621 5843
THE TRAVEL CLUB ROCKWELL
2nd Level Power Plant Mall
Rockwell Center, Makati City
Tel: 7901 1325
THE TRAVEL CLUB TRINOMA
Trinoma Mall, North Ave Cor Mindanao Ave, Quezon City, 1105 Metro Manila,
2nd Level TriNoma Mall, Quezon City
Tel: 7916 7223 to 24
You may also send your inquiries to email@example.com.