Warranty and Repair Services

World Traveller products are made from premium quality materials, and are tested to ensure they meet the highest quality standards. A 2-year warranty is provided from date of purchase for select World Traveller products. Should any item be found with defect in workmanship or material-used, World Traveller will provide repairs or replacement at no cost to the customer. Provided that the defect is not caused by misuse, improper care, negligence or normal wear and tear.

  • How long does your warranty cover?

    We offer a two-year warranty on all products from the date of purchase against manufacturing defects. A copy of the official receipt or warranty card must be presented when wishing to avail of repair or replacement.

    Under the 2-year warranty, repairs and spare parts, if available upon request, are provided for free. World Traveller may, in its sole discretion, make any replacement.

  • Scope of Warranty ( wheels, zipper etc)

    The warranty covers the trolley system, logo, zipper puller, zipper, wheels, footstuds and handle. Coverage may vary depending on the collection.

  • Does your warranty cover all items? (Y/N)

    All World Traveller products are covered by the 2 year warranty. Check the item's description or ask our sales associate for more information.

  • Do you have international service centers?

    Currently, World Traveller service centers are based within Metro Manila, Philippines. For further concerns, you may email worldtraveller.ph@primergrp.com.

  • I lost my receipt. Will my luggage still be considered under warranty?

    Please present your warranty card. Our repair personnel will evaluate and instruct you on how you can claim your warranty for this specific case.

  • How much am I going to pay for repair?

    The cost depends on the degree of damage. Bring your damaged item to your nearest service center so our repair personnel can better evaluate your item. Remember to bring your official receipt or warranty card, if the product falls under the 2-year warranty.

  • How long will it take to get my item fixed?

    Repair usually takes 3-4 weeks, depending on the availability of spare parts, degree of damage and the repair orders by other customers.

  • My luggage got damaged after I claimed it from my flight. How do I get an airline certificate?

    To get an airline certificate, please email the following details to worldtraveller.ph@primergrp.com.

    1. Flight details (airline, time and date of flight when the luggage was damaged)
    2. Complete name
    3. Complete address
    4. Email address
    5. Contact number
    6. Photos of the luggage and the damage
  • Can we accept items for repair that are not covered by warranty? (Y/N)

    Yes but customer will shoulder cost for repair and spare parts.

In cases that you have any after-sales inquiries, you may get in touch with our representatives in the following service centers:


    Corporate Ave., Filinvest

    2nd Level Festival Supermall, Alabang, Muntinlupa city

    Email: ttc.festivalmall@primergrp.com

    Tel: 8478 6084


    1st Level Shangri-la Plaza Mall

    Ortigas Centre, Mandaluyong City

    Email: ttc.shangri-la@primergrp.com

    Tel: 7621 5843


    2nd Level Power Plant Mall

    Rockwell Center, Makati City

    Email: ttc.powerplant@primergrp.com

    Tel: 7901 1325


    Trinoma Mall, North Ave Cor Mindanao Ave, Quezon City, 1105 Metro Manila,

    2nd Level TriNoma Mall, Quezon City

    Email: ttc.trinoma@primergrp.com

    Tel: 7916 7223 to 24

You may also send your inquiries to customercare@primergrp.com.

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