Shipping and Returns
World Traveller strives to provide you with efficient courier services. Should you have any concerns regarding delivery, check out the articles below. If you have received your item and realized that it is not up to standard, you may also find our return and exchange policy below.
How do you ship my orders?
The shipping courier would depend on your delivery address. For deliveries in Metro Manila, we use Cliqnship. LBC is used for provinicial addresses. For international deliveries, we use TNT or EMS.
How much is your shipping fee / rates?
Shipping fees and rates vary depending on the size and total weight of the purchase as well as the shipping location. Shipping fees and rates are available in the product page and are shown upon check out.
How do I track my order?
Once your order has been shipped, we will provide you a tracking number from the courier used to make the delivery.
For orders within the Philippines, you may visit http://www.cliqnship.com/. Just input your tracking number in “Express Track”. Click “Track Now”. Note that some provincial shipments may use a difference courier such as LBC.
To track provincial and international shipments, go to http://www.lbcexpress.com/ and put in the tracking number, then click “Trace”.
For international orders, go to TNT or EMS.
What is the standard delivery time?
|Area||Estimated Delivery Time|
|Metro Manila||1-5 business days|
|Provincial||3-7 business days|
Estimate delivery times are to be used as a guide only and commence from the date of dispatch.
There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
What should I do if my package is damaged or defective?
World Traveller ensures that each item passes quality control procedures before it is shipped to our customers. All goods are fully insured should an item be damaged or lost during the shipping process.
In any case that an item is damaged, defective or incorrectly shipped, you may request for a refund or replacement. Before returning your item, kindly email email@example.com the following details:
- Order details
- Reason for return
What is the procedure for returns?
All requests must be made within 7 days of order receipt. Once your request has been validated, a Returns Merchandise Authorization (RMA) number will be issued. The item must be returned within 14 days of receiving your RMA number. In cases where exchange of item is requested, it will be based on stock availability.
Shipping and handling charges are not refundable or will be shouldered unless the product arrived damaged or the incorrect product was shipped. For returns, you are liable for the damage incurred until we receive the item at our operations centers. In case of dispute, we would request proof of sending.
If you refuse the order or want an exchange due to preference, you will be charged for shipping, handling and storage. All returned merchandise must be unopened and in original condition.